VTI Instruments Support

Repair
A Return Material Authorization (RMA) number is required for products being sent to AMETEK for repair. An RMA number can be obtained using the online RMA form at: RMA Request Form

If you are unable to use the online RMA form, please call the AMETEK Customer Service Administrator (Monday-Friday from 8:00am – 4:00pm PT) at 949-955-1894 and a representative will complete and submit an RMA request on your behalf.

Please do NOT send us your credit card information via email, fax or letter unless requested.

To obtain a quote for your VTI Instruments repair order, contact the Customer Service Administrator at 949-955-1894, or email us at: vti.rma@ametek.com. To check status of an existing RMA, please visit our RMA status page

Outside the USA, contact your local representative or nearest Authorized Service Center. Contact information for all Service Centers can be found at: Support Service Centers

Spare Parts
To order spare parts, or determine the correct replacement part for your VTI Instruments, AMREL, California Instruments, Elgar, Sorensen, or Power Ten supply, contact the AMETEK Programmable Power Customer Service Department by emailing us at: parts.ppd@ametek.com

Support Request
If you need to speak with someone for general assistance, give us a call toll free in the U.S. at 800-733-5427, or use our main line at 858-450-0085 if calling from international locations.

Prefer to "Chat" with us?  Our Applications Engineers are also available to chat online with you between the following hours:  Monday to Friday, from 7:00 am to 5:00 pm (Pacific Time)

Use form below to request VTI Instruments product related support:


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