Technical Support

Repair
A Return Material Authorization (RMA) number is required for products being sent to AMETEK for repair. An RMA number can be obtained using the online RMA form at: RMA Request Form

If you are unable to use the online RMA form, please call the AMETEK Customer Service Administrator (Monday-Friday from 8:00am – 4:00pm PT) at 858-458-0223 (or 949-955-1894 for VTI Instruments).

Please do NOT send us your credit card information via email, fax or letter unless requested.

To obtain a quote of your repair order, contact the Customer Service Administrator at 858-458-0223 (or 949-955-1894 for VTI Instruments), or email us at: repair.ppd@ametek.com.
To check status of an existing RMA, please visit our RMA Status page
 
Outside the USA, contact your local representative or nearest Authorized Service Center.  Contact information for all Service Centers can be found at: Support Service Centers

Order Status
To check the status of your order, contact the Sales Admin Department at: sales.ppd@ametek.com.
To place an order by email, send to: orders.ppd@ametek.com

Service Contracts (SLA)
For questions about an existing or new Service Level Agreement (SLA), email us at: slaquotes.ppd@ametek.com

Spare Parts
To order spare parts for your AMREL, California Instruments, Elgar, Sorensen, or VTI Instruments product, contact the Customer Service Department by emailing us at: parts.ppd@ametek.com

Support Request
If you need to speak with someone for general assistance, give us a call toll free in the U.S. at 800-733-5427, or use our main line at 858-450-0085 if calling from international locations.

Prefer to "Chat" with us?  Our Applications Engineers are also available to chat online with you between the following hours:  Monday to Friday, from 7:00 am to 5:00 pm (Pacific Time)

Use form below to request Specific product related Technical Support:


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