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Reliability Assurance

AMECare® Reliability Assurance™ Life Cycle Support

AMETEK offers support for every phase of your product's life. This support includes items from the day you purchase a new product, install it, and maintain it throughout its life. You decide what type of white globe service fits your application, budget, and timeline requirements while following the path that ensures your product remains in factory “like new” condition for its entire life!

Peace of Mind is Just the Beginning

Product Life Cycle Support Options:

1) AMETEK Warranty+
A low cost, white glove enhancement to your standard product warranty ensuring a no hassle, expedited experience in the event of a failure.

Advantages:
  • 2-way expedited shipping covered
  • Instant Upgrade to Field Service Visit for MX/RS Series
  • Field visits: 5-7 business day turnaround time
  • Depot repairs: 15 business day turn around
  • No cost repairs

 

5) AMETEK Protection
Bundling all elements of insurance and prevention into a total package both ensuring no hassle in the event of downtime and keeping your product like new.

Advantages:
  • Depot repairs: 15 business day turn around
  • All service travel covered
  • Unlimited returns and visits
  • Factory Performance Calibration
  • Technical phone triage
  • 2-way expedited shipping covered
  • ECO/Firmware updates
CALL TODAY: 1-838-228-4055
Our Customer Care Team can help you choose the right option(s) for your product, from one to a fleet!

2) AMETEK Insurance
An extension to your warranty ensuring a no hassle experience in the event of a repair with no additional costs.

Advantages:
  • 2-way expedited shipping covered
  • Field visits: 5-7 business day turnaround time
  • Depot repairs: 15 business day turn around
  • Technical phone triage
  • Factory Performance Calibration with repair

 

6) AMETEK Calibration
From factory calibration to Z540 and ISO17025 (Z540/ISO available in US Market Only), AMETEK offers calibration to ensure your product remains as accurate as possible to your testing specifications.

Advantages:
  • Factory performance calibration
  • Z540 certified calibration
  • ISO17025 certificated calibration
  • Performed at AMETEK’s factory for required support

3) AMETEK Prevention
A one-time preventative maintenance offering that protects your products wearables such as electrolytic items and fans, as well as provides a complete product status report including thermal imaging bringing your product to a like new state.

Advantages:
  • Preventative Maintenance on a 5 year schedule
  • Factory Performance Calibration
  • All service travel covered
  • 50% off future fails for 1 year
  • Parts covered
  • ECO/Firmware updates

 

7) AMETEK Upgrades
AMETEK offers an alternative to new product purchase, upgrading end of support and legacy components to a completely new state without having to spec in replacement units.

Advantages:
  • Replacement of all boards
  • Replacement of all power modules
  • Replacement of all controllers
  • ECO/Firmware updates
  • Warranty coverage
  • Factory Performance Calibration

4) AMETEK New Product Commissioning
When you purchase a large piece of new capital, it is important to ensure your users know how to operate it the day it is installed. With AMETEK commissioning, an AMETEK field support associate will come onsite, verify your installation, perform first startup functional testing, and take your users through a series of product trainings, including specific application support, to ensure you are ready to use your device on day 1.

Specific Elements Include:
  • Installation verification
  • Functional testing
  • Basic User Training
  • Specific Test Application Training as requested
  • Day of Application Support

 

8) AMETEK Professional Training
AMETEK understands that some customers prefer to manage units themselves. This includes learning how to troubleshoot a unit, perform a repair, and know what tests to run to ensure effective uptime. AMETEK professional training offers classes designed to teach these basic principles and learn the process for procuring spare parts to repair downed items.

Specific Elements Include:
  • Lab training
  • Hands on training
  • Certificate of product training completion
  • Spare parts discounts

 

Click Link below to Download the AMECare® Reliability Assurance™ program brochure:
Contact us today at any of our service locations detailed in the brochure or call us at +1 858 678 4440 / slaquotes.ppd@ametek.com for a quote to get started on your coverage.